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EURAS System

20DV2M39 / PHILIPS [Video recorder - VHS HiFi]

The EURAS repair tip database for professional technicians and service engineers supplies the following faults for 20DV2M39 / PHILIPS.

List of fault symptoms:
  • Loads tape then ejects immediately.
  • Display is inoperative or displays . No function.
  • Creasing tape.
  • Appliance chews lower edge of tapes during REC.
  • Drive does not turn.
  • No FF. No REW.
  • Does not load tape. intermittently. (picture attached)
  • Does not lace up or unlace. No function.
  • The cassette is ejected after approximately 5 seconds. When the cassette is loaded, the drive is blocks before reaching the stop position.
  • The cassette is not pulled in correctly.
  • The appliance takes the cassette in and the take up reel motor runs jerkily. (with circuit diagram extract)
  • Displays F6 as soon as cassette inserted, rewinds and stops suddenly. No function except eject. (service info for PHILIPS -20DV2M39)
  • The cassette is not always lowered.
  • Motors do not run. Tape is loaded
  • Cassette compartment does not come out. Worm wheel moves back and forth. Brake solenoid switch opens and closes.
  • The cassette will not engage. (with circuit diagram extract)
  • After playing for 1-2 hours the display shows F2. Tape is creased by the tape transport guide lever. (service info for PHILIPS -20DV2M39)
  • Tape loops occur if reeling process is interrupted.
  • Previous sound and picture remain when recording. (picture attached)
  • Cassette lowers, but occasionally the appliance does not perform the initialisation sequence and then shows F 6.
  • Poor cassette loading cassette gets stuck. (PHILIPS - 20DV2M39 information)
  • Cassette catches in cassette compartment at pos 217 when using newer video cassettes. (20DV2M39 PHILIPS repair tip)
  • The appliance does not take the cassette in. When pressing any function button during service function A5 the brake lifting solenoid switches to playback or stop and no further functions are taken. (extract of circuit diagram attached)
  • Compartment is not lowered.
  • Appliance accepts the cassette when Play, FF or REW is pressed, appliance switches to Eject.
  • If play or wind selected, cassette is ejected.
  • The cassette is not accepted and the compartment does not move in.
  • In record picture is slightly grainy with sparks on the right of the verticals. Sound is ok.
  • When pressing PLAY button, occasionally appliance does not start and cassette is ejected. (service info for PHILIPS -20DV2M39)
  • Drive revision.
  • Mechanical noise when inserting a new cassette and F1 is in the display.
  • Appliance randomly recognises tape start or tape end. (picture attached)
  • Magnet switches but cassette is not accepted.
  • Stop on picture is usually good quality. After cleaning the head and changing the capstan roller, picture pause jumps up and down (and noise).
  • Holder for the pulse roller pos.110 and 107 is defective.
  • No cassette up or down. May be intermittent. (+ extract of circuit diagram)
  • After REV picture search, incorrect tracking at tape exit. Tracking OK during PB.
  • Lift guides are broken.
  • After insertion, the cassette will not stay in the appliance.
  • Appliance does not unlace at the beginning or end of tape.
  • The mechanism is blocked. The cassette tray is low and eject is impossible. Nothing moves when the loading motor is turned manually. The engaging rim is blocked and the pinch roller remains in the playback position. (picture attached)
  • After pushing eject button appliance immediately laces up again. Also during service mode A5. (part of circuit diagram displayed)
  • Drive blocks when unlacing before the stop position is reached. Cassette cannot be ejected.
  • Not fully loading.
  • The cassette is not lowered, no A5 service function. F1 is shown.
  • Cassette is ejected immediately.
  • Intermittently mechanism stops running when warm. Very noisy capstan operation.
  • No tape transport during picture search.
  • Occasionally no FF or REW.
  • F7 occasionally, switches off; tape loops. (20DV2M39 tip from PHILIPS)
  • Does not accept cassette. When cassette is inserted all motors start up but compartment is not taken in.
  • The tape is not accepted. No other functions (20DV2M39 PHILIPS repair tip)
  • Tape creasing in search mode.
  • Difficult start-up. PSU whistles.
  • The reel table turns in the wrong direction during play.
  • The cassette is stuck in the appliance and the video won't function. Time cannot be adjusted also programmes occasionally do not function.
  • Magnetic tapes are damaged. (PHILIPS - 20DV2M39 information)
  • The appliance breaks the tapes, "F7" is displayed (no tape end detection).
  • Makes noise when lacing or with eject.
  • Does not load cassette completely.
  • The cassette is pulled in and laces up but the appliance does not recognise end of tape. A crackling noise can be heard.
  • The tape laces up but the appliance does not switch to playback because the lacing process has not been finished.
  • The cassette is not lowered. Only the video head turns during service function A5. The brake lifting magnet rattles after a short time.
  • Threading mechanism jammed.
  • Cassette is not accepted and appliance is blocked. (part of circuit diagram displayed)
  • Cassette is accepted but no tape winding.
  • Mechanical function fault.
  • Tape is destroyed by the pinchroller (new pinchroller). Lacing up of tape is ok.
  • Loud noises in particular during REW.
  • During play the tape creases on the pinch roller capstan shaft.
  • Vibration of tape lever (left in drive) when lacing up.
  • The cassette flap does not open.
  • Tape damage as it rides up or down the capstan.
  • The cassette sometimes stops in the middle or the appliance does not initialise when the cassette is lowered.
  • Mechanism jammed.
  • Tape catches on right roller unit.
  • In REV loops form on head drum or tape transport loosens.
  • Accepts cassette; loading ring begins to move then stalls.
  • Tape is damaged. (+ extract of circuit diagram)
  • No lift command.
  • Intermittent whistling in playback.
  • Does not lace up the tape. (20DV2M39 tips)
  • Some tapes do not lace up, E30 and dummy cassette ok.
  • The appliance does not unlace correctly. The pinion lever does not engage with the transport ring and the cassette compartment does not come up.
  • Appliance goes into playback, loads the tape and the pinch roller does not press against the capstan shaft.
  • Lacing procedure gets stuck, the tape is out and the right reel table does not turn.
  • Intermittently dark display. No user control. Counter doesn't function in case of error.
  • Tape loops form in initialisation on the left side.
  • Appliance is dead. Lacing ring is blocked when the appliance laces out.
  • Clock stops when mains plug is disconnected. (with circuit diagram extract) (20DV2M39 tip from PHILIPS)
  • When lacing up displays F1, the tape is laced up then unlaced as if the drive was out of position.
  • The brass tape lever near the pinch roller shatters during playback. The take up reel table turns jerkily.
  • No functions.
  • Appliance does not lace up, because the sensor lever (pos.nr. 88 in the exploded diagram) does not move forward in the output position.
  • Cassette loads, then no function, no initialisation of reel motors, displays F7.
  • Loads half way then ejects tape.
  • Cassette is not accepted, no error display.
  • At the end of REW cassette stops suddenly and breaks occasionally. Right at the start of the tape only laces up after 5 or 6 attempts. Start up in PB ok.
  • Intermittently stops and unlaces during play.
  • Pinch roller replacement.
  • The brake lifting magnet remains pulled in when the appliance is switched on. (picture attached)
  • The compartment does not lower correctly, the tape slips off the black tape lever and becomes creased.
  • No REW picture search; tape gets chewed.
  • Random recognition of tape start or tape end.
  • Appliance does not accept the cassette, only in service function A5.
  • Intermittent tape damage with "7" displayed during rewind.
  • Does not lace up at the beginning of the tape.
  • Play spool not rotating. (20DV2M39 tips)
  • Loads poor or wrong mechanical commands.
  • The compartment does not lower, the tape slides over the black tape lever and creases occasionally.
  • In PB tape runs backwards.
  • Tape chatters in FF and REW, counter runs forwards.
  • The tape gets stuck when rewinding with visible picture. Left reel no longer has friction.
  • No sound via tuner.
  • Cassette compartment does not lower. Display shows fault indication F1, Eject also does not function.
  • The appliance laces up, the video head runs and the appliance unlaces.
  • Tape is sliding.
  • Eats tape.
  • The brake solenoid rattles. (extract of circuit diagram attached)
  • The recorder responds to tape-end even though the end of the tape has not been reached. (+ extract of circuit diagram) (20DV2M39 PHILIPS repair tip)
  • Appliance rattles when lacing up.
  • No REC.
  • Moire in the picture at PB, in particular coloured areas.
  • No mechanical functions. Drum runs continuously.
  • In service function A 5 the compartment lowers, the capstan shaft runs immediately. (picture attached)
  • Tape creases.
  • Intermittently ejects tape while in play or record, especially in the LP mode and E4 or E5 in the error memory. (part of circuit diagram displayed)
  • The appliance takes the cassette in but does not perform initialisation and every 2nd.time F7 is shown. The tape forms loops.
  • Does not accept tape. intermittently.
  • After the on/off switch on the video has been off all night and the plug has been pulled out, the cassette is not accepted. But if not unplugged no difficulties.
  • Cassette is retracted. No initilisation operation. If then Play is pressed, appliance displays F1. FF and REW OK.
  • The cassette sinks in but only laces up partly, the display shows F1.
  • Occasionally the cassette does not move in.
  • No tape end switching. At tape start/end, F7 is displayed after FF or REW. Appliance does not go to stop.
  • The tape is cut at the lower edge of the tape on the guide flange no 147. (20DV2M39 tips)
  • The cassette laces up too slowly.
  • Tape reels not turning.
  • The picture sways and the sound flutters. The appliance eats the tape
  • Tape transport motor slows down and stops after 30 secs.
  • When a cassette is inserted it goes into place then is ejected immediately.
  • Blocked, functions slowly.
  • To replace the pinch roller.
  • Mechanism stuck. Does not accept cassette.
  • Does not load tape. No eject. (part of circuit diagram displayed)
  • Cassette is loaded and ejected after a few seconds. Head drum does not start.
  • The right reel table does not turn. Appliance forms tape loops and shows F 6 on the display. (20DV2M39 tip from PHILIPS)
  • Appliance accepts the cassette, but the lacing up ring jerks on the back tension lever when lacing up.
  • When lacing up the tape lever shakes (left in drive). Take up motor means a smaller reel, supply motor means a larger reel.
  • Take-up torque is missing, ok when using dummy cassette.
  • VCR does not load the cassettes. Relay blows when you insert the cassette. When you load the cassette manually, it ejects it normally. F1 is displayed when cassette is not loaded. (with circuit diagram extract)
  • Ejects at PB or FF.
  • No tape end switch off.
  • Cassettes laces up too slowly.
  • Poor loading.
  • The head is dirty.
  • Appliance does not lace up, the black tape lever does not engage during play.
  • Cassette is ejected in PB, REW and other functions then goes into standby.
  • Does not accept tape. (extract of circuit diagram attached)
  • Does not load tape.
  • After pulling in the cassette the appliance rewinds and does not take any more functions.
  • FF and REW too slow, all other functions ok.
  • During unlacing tape lever remains pressed on and threading ring does not go to its initial position.
  • The appliance switches immediately to reverse when the cassette is lowered. No further function possible. The video head turns fast in service function A8. Capstan and reel motors turn.
  • The appliance does not load. The pinion lever does not fit in the tape path. The cassette housing does not lift up.
  • Brake solenoid does not switch. Appliance does not lace up correctly
  • Cassette is accepted but tape is not laced up. (20DV2M39 PHILIPS repair tip)
  • Loads cassette but unloads it again immediately. Error message F3 on the display.
  • Vertical picture jump and sound reduces momentarily.
  • Tape crinkles near the capstan spindle. The spindle and pinch roller have been replaced without success.
  • Tape is laced up half way, F1 is displayed and solenoid rattles.
  • Chew tapes and/or shuts down.
  • Unlaces after a while. F3 in display. Distorted picture and sound.
  • Lower edge of tape damaged. (20DV2M39 tips)
  • Cassette loads then unloads.
  • Service "mechanism chassis".
  • No function, display is dark. (with circuit diagram extract)
  • The appliance does not accept the cassette, not even during service function A5. (20DV2M39 PHILIPS repair tip)
  • Cassette is accepted and loads, but stops loading as soon as TU and supply spools are touching the cassette.
  • Transport ring stops during unlacing.
  • The right reel table does not turn.
  • Tape is damaged at the lower edge of the tape.
  • Cassette loading is difficult. Cassette has to be helped manually. Everything else ok.
  • Powers down making no attempt to EJECT fully loaded tape.
  • The cassette compartment does not lower properly. The lacing motor turns.
  • The video recorder recognises uncontrolled tape end. (extract of circuit diagram attached)
  • Cassette compartment lowers, the motors do not turn. (picture attached)
  • Appliance does not unlace correctly, the pinion lever does not hook into the transport ring and the cassette compartment does not move up.
  • Doesn't erase the previous sound when a new recording was made. (picture attached) (service info for PHILIPS -20DV2M39)
  • Tape moves to base position (stop) , then no drive function.
  • Cassette unlaces.
  • Dead. Crackling in PSU.
  • Tape transport is defective. Occasionally picture has interference lines. Extreme variations in sound.
  • Appliance stops after playing for a longer time, tape unlaces.
  • Cassette is ejected as soon as PB is selected. Loading OK. (20DV2M39 tip from PHILIPS)
  • The video head turns on and unlaces after a short time. F4 indication. Everything is O.K. in service function A5. (part of circuit diagram displayed)
  • Cassette remains stationary.
  • If powers up without a cassette, appliance usually moves the tray in and then out again. With this one the tray moves in and after a few seconds the machine switches off.
  • Brake solenoid switches, cassette compartment does not lower.
  • Appliance only unlaces partly and only stops when you press the stop button.
  • wrong side when playing
  • Tape creasing before recording (when 'back editing control' activates).
  • The lacing mechanism is blocked.
  • When the cassette is inserted the tape loops then unloads.
  • Appliance stops regularly when certain tapes are used.
  • Tape is not loaded and cassette is ejected immediately.
  • When the stop button is pressed, the appliance unlaces partly and stops.
  • Appliance is laced up, although the cassette compartment is up.
  • Sporadic drive blocks. F3/F7 in display.
  • The video head does not start up after the cassette is inserted. Cassette is ejected after 10 seconds.
  • Appliance does not lace tape in entirely and/or makes noise. (20DV2M39 PHILIPS repair tip)
  • Cassette compartment jams when pushed in.
  • No drive function, only cassette is pulled into the compartment. (+ extract of circuit diagram)
  • No supply voltages from the PSU.
  • Makes no initialisation, bounces only .
  • Incorrect detection of the start or end of the tape. (extract of circuit diagram attached)
  • Spontaneous eject in the LP mode. (picture attached)
  • Appliance does not accept cassette and makes strange noises.
  • No rewind/review shuts down when review is selected. Sometimes it ejects the cassette.
  • Drive accepts cassette. Tape is laced up. When unlacing compartment is not up enough.
  • Cassette tray goes out and back in at switch on, then difficult to eject the cassette. Display flashes quickly, sometimes until total switch off.
  • Poor locking. No sound. Does not stop during search.
  • The brake solenoid rattles when the cassette lowers.
  • Capstan speed varies.
  • The drive takes the cassette in and the tape laces up. But during unlacing the compartment does not come up again.
  • As soon as you switch on, head drum motor runs. Cassette is ejected whatever the function.
  • Creases tape in search mode.
  • The tape laces up. When unlacing the tape blocks half way along.
  • The cassette is pulled in but the tape does not lace up.
  • Cassette compartment does not eject. Tape loading motor runs. (20DV2M39 PHILIPS repair tip)
  • Tapes are cut in a longitudinal direction.
  • Appliance occasionally squeaks when lacing up or unlacing. Does not eject because the lacing belt slips off.
  • Cassette compartment does not lower.
  • In eject tape is not pulled back completely into the cassette. When removing cassette, tape remains hanging on the loading pole.
  • No drive function or tape stop in the coated part on video cassettes of manufacturers which are not well-known.
  • Intermittently stops. in PB or REC. (PHILIPS - 20DV2M39 information)
  • Occasionally the cassette does not lower. (with circuit diagram extract)
  • Mechanism stops and error message F2 appears on display. Intermittent fault.
  • Appliance does not accept cassette. When the mains plug is connected, there is no pulse to threading and capstan motor.
  • In eject cassette catches on cassette compartment flap.
  • The tape laces up but the appliance does not start up, the tape then does not unlace correctly.
  • The lacing ring turns too slowly and sometimes stops.
  • After playing for a long time, the appliance will not unlace.
  • Incorrect tape end switch off. (picture attached) (service info for PHILIPS -20DV2M39)
  • Tapes are damaged or chewed.
  • Poor tape compatibility, tracking has to reset every tape played. (20DV2M39 tip from PHILIPS)
  • Ejects tapes (will not fully load).
  • Chewed tapes. (part of circuit diagram displayed)
  • After the cassette has sunk in the tape is creased or broken.
  • Sound cuts out randomly on video channel.
  • After forward or rewinding for a short time, the appliance switches off and F6 is shown on the display
  • The threading ring does not move the tape shifting lever to its initial position.
  • Dead. Diagnostics program indictaes E1 in display. (service info for PHILIPS -20DV2M39)
  • F1 on display. Tape is not fully loaded. Second roller remains at back.
  • Cassette occasionally does not sink in and the solenoid switches. The cassette only sinks in when the lacing belt is touched.
  • Chassis stuck in PB position.
  • Machine accepts a cassette but doesn't thread up. The threading ring starts to move, then the threading motor stops.
  • No switch off at the end of tape, the tape runs backwards. (service info for PHILIPS -20DV2M39)
  • Cassette is not taken in, cassette compartment does not move in.
  • Cassette ejected when any function is selected. Drive functions with stabilised power supply.
  • The cassettes are not ejected or else they are stuck in the cassette compartment.
  • The drive accepts the cassette, the tape laces up. The cassette is not pushed entirely above when reeling up. (PHILIPS - 20DV2M39 information)
  • Brake electro-magnet does not work.
  • The appliance does not initialise when the cassette sinks in. The display shows F6 but during service function A5 the appliance works.
  • Rewinds sporadically or switches off without an error message. (part of circuit diagram displayed)
  • Irregular drive movements.
  • When cassette lowers reel tables of cassette it may not go into reel bobby and cassette is blocked mechanically.
  • Tape tension fault. (picture attached)
  • Appliance laces up and unlaces too fast.
  • Appliance takes the cassette in but the transport ring does not move.
  • Noises when a new cassette is lowered onto the reel table. F1 on display. No cassette accepted. Occurs especially with new cassettes.
  • The appliance does not take the cassette in and with a cassette inserted F1 is shown.
  • Failure to load cassette or to eject a cassette or intermittently doing either.
  • Sound interferes with picture.
  • The appliance laces up and unlaces, the display shows F4.
  • Appliance occasionally forms tape loops or unlaces.
  • Occasional lacing up of the tape - fault display F4. (PHILIPS - 20DV2M39 information)
  • Intermittently after ejecting, a loop of tape remains stuck out of cassette.
  • Picture is distorted in EE or freeze frame.
  • Loss of sound and/or mechanism damages tape after operating for a few secs.
  • Occasional tape damage and loading problems.
  • The cassette compartment does not come up.
  • The pinch magnet does not pull in.
  • Hook for the spring of the REC lock pos. 1 is broken. (service info for PHILIPS -20DV2M39)
  • Tapes are crumpled. Pinch roller has already been replaced. Sometimes the tape is pressed up against the pinch roller.
  • When the cassette has sunk in, the appliance goes straight to rewind. No other functions.
  • No time and date indication on the display. Tape time does not change during playback or forward and rewind. (+ extract of circuit diagram)
  • The cassette is not taken, also not in service function A5. (part of circuit diagram displayed) (20DV2M39 PHILIPS repair tip)
  • The lacing mechanism is jammed. The appliance does not function.
  • Cassette is pulled in, but there is no other function. No initialisation sequence, display shows F 7.

If PHILIPS 20DV2M39 fails, this information will help you. Here you can only see the symptom list, to access remedies, you must register.

With help of this list a solution is found often when PHILIPS 20DV2M39 fails.


Additionally to repairtips or service information 20DV2M39 is linked to 44 components (IC's and/or transformers) in the Tectra database, through which you can identify electrical compatibilities (crossreferences) in appliances.


For 20DV2M39 there are 29 compatible appliances known and can be listed.


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If you do not qualify as stated above and you have an appliance that needs technical service, we do recommend you to contact the manufacturer (for example through his website) or go to a professional household/Video/TV electronics repair shop close to you.

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Last updated: 05. Nov 2009 08:34:25 MET, doccode ISO9002AS168EKA200805C [cachelite] EURASMOP

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